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Have a question, comment, or feedback? We're here to help. Our support team is ready to assist you during business hours. For urgent matters, use the contact details above. We appreciate your communication and look forward to hearing from you.
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Explore our FAQ section for quick solutions to common queries. Find information on various topics to enhance your experience. For personalized assistance, reach out to us anytime.

SETTING UP
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Who can use Hugobank?
HugoBank is designed for residents of Pakistan, offering a modern banking solution tailored to their needs.
Can non-Pakistani users sign-up for the HugoBank waitlist?
Currently, the waitlist is exclusive to Pakistani residents. We appreciate global interest and are exploring opportunities for expansion.
How do I sign-up for HugoBank's waitlist?
Signing up is simple! Visit our website, follow the prompts, and submit your information to join the waitlist.
Can anyone under 18 open a HugoBank account?
No, HugoBank accounts are currently available for individuals aged 18 and above.
How can I join the HugoBank community?
Stay tuned for updates on our official channels for announcements about community features and engagement opportunities.
What is the benefit of joining the HugoBank community?
By joining our community, you gain exclusive insights, early access to product announcements, and a platform to connect with like-minded users.
How do I contact a Customer Support officer?
For customer support, visit our website's contact page or use the live chat feature in the HugoBank app after launch.
How do I start a Live Chat with a HugoBank Agent?
Initiate a live chat directly from the HugoBank app for prompt assistance once launched.
How do I make a complaint or provide feedback?
We value your feedback. Reach out through our customer support channels or use the feedback option in the app.

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DISCLAIMER: HugoBank has been granted In-Principle Approval (IPA) by the State Bank of Pakistan (SBP) to pursue and prepare for operational readiness to launch digital financial services. The IPA underscores HugoBank's commitment to SBP's regulatory compliance. The opening of functional accounts will be subject to SBP's approval as and when granted.