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Frequently Asked Questions

Explore our concise FAQ section for quick answers to common queries. From password resets to service fees, find information that enhances your experience. Need personalized assistance? Contact us for prompt support.
About HugoBank
What is HugoBank?
HugoBank is a cutting-edge digital bank committed to simplifying your financial experience. With innovative features and a user-friendly interface, we aim to redefine banking for the modern era.
What's the difference between Hugobank and other banks/wallets?
Unlike traditional banks, HugoBank embraces technology to offer a personalized and efficient banking experience, with features like Money Pots to enhance your savings journey.
Is HugoBank regulated?
Absolutely. HugoBank operates within strict regulatory frameworks to ensure the security and compliance of our services.
When will the HugoBank App launch?
The HugoBank app is set to launch soon. Join our waitlist for the latest updates and to be among the first to experience our digital banking platform.
What is HugoBank's privacy policy?
Detailed information about our privacy practices can be found in our Privacy Policy, available on our official website.
Is HugoBank app available on iOS and Android?
HugoBank will be accessible on both iOS and Android platforms, providing a seamless banking experience for a diverse user base.
Setting Up/Onboarding
Who can use Hugobank?
HugoBank is designed for residents of Pakistan, offering a modern banking solution tailored to their needs.
Can non-Pakistani users sign up for the Hugobank waitlist?
Currently, the waitlist is exclusive to Pakistani residents. We appreciate global interest and are exploring opportunities for expansion.
How do I sign-up for HugoBank's website?
Signing up is simple! Visit our website, follow the prompts, and submit your information to join the waitlist.
Can anyone under 18 open a HugoBank account?
No, HugoBank accounts are currently available for individuals aged 18 and above.
Community
How can I join the HugoBank community?
Stay tuned for updates on our official channels for announcements about community features and engagement opportunities.
What is the benefit of joining the HugoBank community?
By joining our community, you gain exclusive insights, early access to product announcements, and a platform to connect with like-minded users.
Getting in Touch
How do I contact a Customer Support officer?
For customer support, visit our website's contact page or use the live chat feature in the HugoBank app after launch.
How do I start a Live Chat with a HugoBank Agent?
Initiate a live chat directly from the HugoBank app for prompt assistance once launched.
How do I make a complaint or provide feedback?
We value your feedback. Reach out through our customer support channels or use the feedback option in the app.
Features
What are HugoBank Savings Pots?
Savings Pots are a unique savings feature, allowing you to allocate funds for specific goals, simplifying and enhancing your saving experience.
Will HugoBank provide physical or virtual cards?
HugoBank will offer both physical and virtual cards, providing flexibility and convenience for your transactions.
What is EWA (Earned Wage Access)?
EWA, or Earned Wage Access, is a feature that allows you to access a portion of your earned wages before your payday.
Does HugoBank offer debit and credit cards?
Yes, HugoBank provides both debit and credit cards, offering a range of options to suit your financial needs.

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DISCLAIMER: HugoBank has been granted In-Principle Approval (IPA) by the State Bank of Pakistan (SBP) to pursue and prepare for operational readiness to launch digital financial services. The IPA underscores HugoBank's commitment to SBP's regulatory compliance. The opening of functional accounts will be subject to SBP's approval as and when granted.